AI is THE most talked-about expertise of our lifetime, with a staggering 84 p.c of firms anticipating it to impression their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to personalised data, simplify and automate tactical duties, and release my time to work on complicated, inventive initiatives.”
That is exactly how Cisco has envisioned the brand new period of our Assist Companies: fixing issues sooner, higher, and proper the primary time.
Generative AI permits us to deliver personalised self-service experiences to our clients, accessible all over the place they go for assist. Even additional, it makes Cisco engineers super-human with solutions for his or her subsequent greatest motion, serving to them preserve circumstances up to date with the present standing, including picture evaluation on to case notes, and extra.
Cisco Assist Assistant accessible in your browser
The non-public assistant for Cisco Technical Help Middle (TAC) circumstances now has a Cisco Assist Assistant extension that lets you get all the things you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Assist Case Supervisor. Now you can entry the complete breadth of TAC’s mental capital and get guided workflows by way of the browser extension.
Higher but, the extension is context-aware. Once you ask the Cisco Assist Assistant a query, it dynamically understands the context of the product you might be troubleshooting, acknowledges the person, and understands your entry stage. It could auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You’ll be able to cross-launch for circumstances open on Cisco.com, add information immediately from the product, and open a case with the context of your system prepopulated for you. It’ll even allow you to create a display screen recording of your situation, which you’ll seamlessly add to your case.
Now you may entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.
The extension is on the market now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.
Obtain the Cisco Assist Assistant extension.
Customized chat expertise
Our funding in GenAI-based improvements is enhancing your expertise regardless of the place you go for assist. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the fitting solutions sooner. You get personalised solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on probably the most complicated points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your software, system, and persona and might predict your questions.
Customized responses from the Webex Chat Assistant are already accessible as we speak, with GenAI-enabled updates coming later this yr.
Tremendous-human TAC engineers
As we established above, the AI period goes to be outlined by clever automation, the place people might be spending time on extra complicated points. This ‘partnership’ is an idea we’ve piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a assist case has been created, the AI Assistant generates a immediate from the case knowledge, recommends the following greatest actions, predicts buyer sentiment to make sure we’re assembly expectations, and gives detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges sooner for a greater, extra constant assist expertise.
Watch this video to search out out extra:
Cisco TAC and Generative AI
The brand new period of assist, at each TAC touchpoint
Irrespective of the way you need to entry assist, we’re bringing the facility of AI to boost your expertise.
Our objective is to maneuver from serving to you remedy your issues to driving prescriptive outcomes, the place we determine the perfect resolution and information you to implement it. Spend much less time on the tactical duties it’s important to do and focus as a substitute on the strategic initiatives you need to do.
Go to the Cisco Assist Assistant for extra.
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