SleekFlow, a Singapore- and Hong Kong-headquartered social commerce platform that has constructed a conversational AI suite for buyer engagement focused to Asian markets, stated Wednesday it had secured an extra $7 million in funding. The cash will probably be used to proceed creating its AI, in addition to penetrate deeper into Southeast Asia and the Center East, and make inroads into Europe.
The startup’s fundraise and plans for progress underscore the speedy rise of social commerce — the place sellers leverage platforms like Fb, Instagram, WhatsApp, TikTok and YouTube to market their items and discover new prospects, and customers use the identical social media platforms to find and purchase issues.
Social commerce is presently rising sooner than typical e-commerce. The estimated market worth of social commerce within the Asia Pacific area alone is predicted to exceed $894 million by 2028, representing a ten.6% progress from 2022.
Inside that, conversational AI is an enormous a part of how social commerce has developed. Utilizing AI-based chat performance means sellers can scale their customer support to work with lots of customers whereas nonetheless maintaining their very own operations lean. It additionally provides a programmatic layer to the method, with analytics giving them extra perception into what works, and what doesn’t, and when and to whom, and to automate completely different sorts of responses to completely different audiences accordingly.
The conversational AI trade is projected to succeed in $49.9 billion by 2030, up 24.9% from $13.2 billion in 2024.
Given the scaling crucial of not simply social commerce however e-commerce general, it’s maybe unsurprising to listen to that the conversational AI area is a crowded one. SleekFlow’s rivals embody Messagebird, Reply.io, Gupshup, Omnichat, Trengo, WATI, Unifonic and Verloop.
Henson Tsai, the founder and CEO of SleekFlow, says that the startup units itself other than these and different rivals by the use of extra streamlined options. These options embody omnichannel capabilities (that’s, advertising to a couple of platform and interface from a single dashboard), advertising automation, and a user-friendly circulation builder that allows flexibility in creating distinctive chat experiences for every buyer. Instantaneous checkout capabilities embody in-chat cost hyperlinks, collaborative staff options, built-in CRM platform integrations with HubSpot and SalesForce, and e-commerce performance.
The plan is to broaden its platform “with choices underway for totally automated gross sales and help journeys in voice, calls and e mail to ship unparalleled worth to our prospects throughout,” Tsai advised TechCrunch.
The startup additionally not too long ago appointed a brand new CTO, Gao Lei, an AI and large information veteran with greater than 20 years of tech management in Silicon Valley.
“For the reason that appointment of our chief know-how officer, Gao Lei, a Silicon Valley veteran, we have now considerably elevated our engineering efforts to be on the forefront of modern tech and superior AI,” Tsai stated.
SleekFlow is constructed on a multi-tier SaaS enterprise mannequin with an optionally available add-on for purchasers who wish to additionally arrange and run a WhatsApp Enterprise messaging channel. The startup courts gross sales and advertising groups and is utilized by corporations starting from small groups to massive companies throughout the insurance coverage, healthcare, telecom, and retail sectors. Hong Kong Broadband Networks (HKBN), Delonghi, on-line furnishings firm Cellini, and Malaysia’s dwelling shopper electrical equipment maker Khind are amongst its prospects.
SleekFlow is operational immediately in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the United Arab Emirates. Of these, Tsai stated that shopper conduct particularly in Indonesia — which is projected to turn out to be one of many largest shopper markets by 2030 — has been quickly shifting in direction of on-line procuring over conventional brick-and-mortar shops. Excessive spending energy in Saudi Arabia and the UAE means these areas are additionally more likely to be key markets for social commerce, Tsai added.
Atinum Funding, a Seoul-based VC agency, led this newest funding spherical, with current backers AEF Better Bay Space Fund and Transcend Capital Companions additionally collaborating, alongside Moses Tsang, a former common companion of Goldman Sachs Group and Chairman of Goldman Sachs Asia LLC. Beforehand, SleekFlow raised a $8 million Sequence A led by Tiger International.
The corporate declined to touch upon its valuation, however along with having raised $15 million to this point, another monetary metrics to notice are that its annual recurring income (ARR) has elevated to $8-9 million as of June 2024 from round $1-2 million in December 2022. Its workers has additionally grown to 160 from 60, and prospects have elevated by greater than 5,000 globally, Tsai advised TechCrunch.