Microsoft has shared a workaround for a recognized problem affecting Microsoft 365 clients and inflicting basic Outlook to crash after opening or when beginning up in Secure mode.
Impacted customers can verify in the event that they’re affected by this particular problem by on the lookout for Occasion 1000 or Occasion 1001 crashes within the Home windows Occasion Viewer Utility Log with 0xc0000005 exception codes linked to the faulting module ucrtbase.dll.
Primarily based on consumer stories, the crashes impression solely Workplace 365 accounts, they usually can’t be solved by reverting to the earlier construct, creating a brand new Outlook profile, and even after a Home windows clear set up.
After investigating this, Redmond says the problem is linked to Microsoft 365 e mail accounts and corrupted mailbox consumer and server guidelines.
“After updating to Model 2407 Construct 17830.20138 or increased you discover that Outlook could unexpectedly shut at begin up. Outlook may also shut should you take a look at in Secure Mode,” the corporate stated in a help doc printed on Friday.
“This problem has been discovered to happen if the server-based guidelines for the M365 e mail account are corrupted or that Outlook can’t course of.”
Till an official repair is launched for this problem, Microsoft offers a short lived workaround requiring basic Outlook customers to delete all e mail guidelines linked to their accounts manually.
To try this, you’ll have to:
- To take away the consumer and server guidelines, run the “clear guidelines” command line by closing Outlook, right-clicking the Home windows Begin button, choosing Run, and operating an ‘Outlook.exe /cleanrules’ command.
- Maintain the Shift key when beginning Outlook to create a brand new profile, however provided that needed. On the Profile Picker dialog, click on Choices, test “Immediate a profile for use,” then click on “New” and proceed by way of the prompts (official steerage is on the market right here).
- In the event you nonetheless have the problem, go to Outlook Net Entry and manually take away all the e-mail guidelines.
This week, Redmond additionally shared a workaround for a problem blocking Microsoft 365 clients from signing in or including Gmail accounts in basic Outlook.
Three days later, the corporate additionally offered a short lived repair for a problem inflicting Microsoft 365 apps like Outlook, Phrase, and OneNote to crash whereas typing or spell-checking a textual content.