UPDATE
Twilio’s Authy Desktop software for Linux, Home windows, and macOS has lastly been shut down, and is logging customers out of the appliance.
Earlier this 12 months, the corporate introduced that the appliance, which manages sign-ons for two-factor authentication (2FA)-protected accounts, would meet its finish of life (EOL) in March. Nonetheless, the desktop app has continued to work previous the EOL date.
Now, the app has formally been discontinued. Twilio recommends that customers swap to the cell model of the app, because it presents “related or higher options for securely storing your authenticator account tokens and are totally supported and commonly up to date.”
Nonetheless, some customers are reporting that the desktop model is inaccessible: Once they put in Authy on their telephones, their tokens didn’t synchronize accurately, and so they had been lacking a big quantity of knowledge.
It’s potential that these customers didn’t have the backup function enabled, which ensures {that a} person’s tokens mechanically sync between gadgets. In response to a Twilio spokesperson, “If customers are discovering that their tokens did not synchronize correctly, it is best for them to comply with the directions linked on the backside of the web page, particularly the ‘Decrypt a 2FA account takeover.'”
This story was up to date at 4:00 p.m. ET on Aug. 2 to mirror feedback from the seller.