The Cisco Retailer leverages Cisco and Cisco companion expertise to energy its retail setting. Most just lately, we expanded our utilization of Webex Connect with energy an attractive buyer expertise at Cisco Stay Americas in Las Vegas this previous June.
A extra environment friendly retail expertise
Webex Join, an enterprise-grade Communications Platform as a Service (CPaaS), enhances purchasing experiences by enabling clients to resolve points swiftly by means of seamless interactions. With Webex Join, you’ll be able to combine or develop responsive chatbots, crafting a user-friendly and distinctive purchasing expertise that concurrently frees staff to deal with extra complicated inquiries.
The Patching Station
At Cisco Stay in Las Vegas this previous June, the Cisco Retailer took the distinctive capabilities of Webex Join to a different degree. Clients had the possibility to take a bit of the occasion dwelling with them by personalizing their new Cisco merchandise with Cisco Stay patches.
The customization course of was fast, simple, and accessible from attendees’ cellphones. By scanning a QR code, attendees may provoke a dialog utilizing Apple Messages for Enterprise or Google Enterprise Messages to decide on their Cisco merchandise and point out precisely which patch(es) they needed and the place they needed them positioned. Customers would then obtain their order numbers and an estimated wait time by way of textual content after they dropped off their objects on the Patching Station.
On the again finish, the Patching Station workers would instantly obtain the order particulars by way of Webex Join and will mark order statuses and replace wait occasions. Customers may even watch their orders being created on the station! As soon as their objects had been completed, consumers would obtain a textual content alert for pick-up.
By constructing this seamless buyer journey with Webex Join, attendees had been in a position to expertise forward-thinking retail expertise in motion and obtain a memento to commemorate their time at Cisco Stay. The Cisco Retailer strives to create these distinctive moments for patrons to reveal the ability of Cisco’s expertise integrations in retail.
Curious to see the Patching Station in motion? Test it out on the Cisco Retailer Tech Lab YouTube channel now!
Taken with demonstrating your expertise? Please attain out to arrange an activation with us!
If you want to convey your clients by means of the Cisco Retailer Tech Lab as a cease in your CXC Tour, you can too schedule your go to now – we’ll have the Tech Lab personalised only for you!
You too can be taught extra about Webex Join by way of the retail options web page or by connecting with an skilled now.
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