A 12 months in the past in July, Microsoft coined the time period AI Transformation. It’s nearly arduous to think about at the moment Copilots weren’t usually accessible and Azure OpenAI Service had solely been accessible for six months. As Satya Nadella, our Chairman and CEO, acknowledged in final quarter’s earnings: 60% of the Fortune 500 have adopted Copilots and 65% use Azure OpenAI Service. At the moment, Copilots outline how AI is empowering human achievement.
Along with our prospects and companions, we now have established how AI Transformation enriches worker experiences, reinvents buyer engagement, reshapes enterprise processes and bends the curve on pragmatic innovation. Our strategy to place a Copilot on each desk for each function, establish AI design patterns and construct a powerful cybersecurity basis helps organizations harness AI responsibly, securely and with goal.
As I seemed again on the 12 months, I loved reviewing tons of of buyer and accomplice examples from world wide that demonstrated how AI Transformation delivered tangible enterprise outcomes and worth for his or her organizations. I’m happy to spotlight 20 of these tales that I discovered to be probably the most inspirational and illustrative of what we are able to obtain collectively.
Audi is taking in-car voice management to the following degree by integrating ChatGPT into its MIB 3 infotainment system utilizing Microsoft Azure OpenAI Service, making driving safer and extra pleasurable. With this replace, Audi’s voice assistant will change into much more intuitive, dealing with complicated questions and providing a very conversational expertise for drivers and passengers utilizing pure language. Beginning this month, practically two million Audi fashions made since 2021 are being upgraded with this generative AI-powered expertise, permitting drivers to extra simply management infotainment, navigation and air-conditioning programs, in addition to ask basic information questions.
To assist handle Taiwan’s continual scarcity of well being care staff, Chi Mei Medical Middle developed AI copilots constructed with Microsoft Azure OpenAI Service to assist overworked workers lighten their workloads whereas making certain affected person security. With copilots carried out all through its operations and at a number of affected person touchpoints, medical heart workers are seeing spectacular outcomes. Medical doctors now spend quarter-hour as an alternative of an hour writing medical experiences, and nurses can doc affected person info in beneath 5 minutes per affected person as an alternative of 10 to twenty minutes. Pharmacists at the moment are capable of double the variety of sufferers they see per day — from 15 to 30 — by leveraging a copilot for complete medical summaries throughout a number of databases. By bending the curve on innovation and deploying these copilots, workers have extra time to deal with affected person care and outcomes, whereas lowering burnout and stress.
Coles, a number one Australian grocery store chain, is reworking the retail expertise by leveraging AI to deepen its relationships with customers and enhance effectivity in its shops. Coles has deployed AI fashions that predict the circulate of 20,000 inventory maintaining items to 850 shops with exceptional accuracy. They’re now producing 1.6 billion predictions day by day, making certain each shopper finds precisely what they’re searching for once they want it. Utilizing an AI mannequin, Coles can be reinventing buyer engagement by figuring out buyer patterns to offer its greater than 4 million loyalty membership prospects with bespoke product suggestions weekly. The corporate can be using Microsoft Azure Stack HCI and NVIDIA’s A16 GPUs to streamline checkout processes, improve queue monitoring and elevate buyer satisfaction by considerably lowering wait occasions.
In its quest to rework aquaculture in Indonesia, eFishery harnessed the facility of Microsoft Azure OpenAI Service to create Mas Ahya, a generative AI assistant accessible via a cellular utility. Mas Ahya equips farmers with aquaculture experience proper at their fingertips, enabling them to watch water high quality, estimate market costs and handle feeding schedules successfully. It additionally gives real-time insights and suggestions to keep up splendid pond circumstances for extra exact feeding — shortening the time from fry to market measurement fish from 4 to three-and-a-half months. By using this AI assistant for queries on a spread of matters — from plankton ranges to cures for illnesses or micro organism affecting their inventory — farmers have seen shrimp survival charges soar from 60% to 90%, additional boosting their shrimp export capability.
EY is utilizing Copilot for Microsoft 365 to assist purchasers undertake an AI-powered strategy to deal with their distinctive tax, finance and operational challenges; increase effectivity; and get extra worth from their information. Reconciling and mixing giant quantities of information quicker and extra precisely is a sport changer for Finance and Tax, driving a differentiated expertise and alternative to ship these capabilities via EY’s core platforms and options. The flexibility to use Copilot to huge swaths of information to develop insights helps drive smarter decision-making throughout the enterprise. For instance, EY professionals are seeing productiveness positive aspects of as much as 14 hours per week utilizing an AI digital assistant to automate routine duties, liberating up time for extra strategic work. The preliminary rollout of Copilot was so optimistic that EY is now scaling it to 150,000 of its staff and serving to purchasers drive their very own transformations utilizing EY’s Buyer Zero copilot accelerators.
International design, engineering and environmental companies chief GHD is leveraging Copilot for Microsoft 365 to complement the worker expertise and rework its operations to assist deal with among the world’s most complicated design and engineering challenges for its purchasers. GHD staff can now reply to consumer requests extra rapidly through the use of Copilot, lowering the time spent reviewing new requests for proposals from hours to simply quarter-hour. Extra broadly, a latest survey of Copilot customers at GHD revealed that 41% are saving time of their workday, with 29% saving greater than Half-hour and 12% saving greater than an hour. Moreover, 75% of customers really feel extra environment friendly and 45% discover their work extra rewarding when utilizing Copilot.
Hanover Analysis confronted the problem of effectively processing huge quantities of information to ship well timed insights to its purchasers. To deal with this, the customized market analysis and analytics supplier partnered with Neudesic to create the Hanover Clever Digital Engine (HIVE), a custom-made AI-powered analysis software utilizing Azure OpenAI Service that eliminates the necessity for analysts to manually comb via its huge repository of paperwork. HIVE helps analysts establish insights as much as 10 occasions quicker and creates extra alternatives to offer purchasers with info that will in any other case be buried in information and unavailable. By leveraging Azure AI capabilities to reshape enterprise processes, Hanover has considerably boosted its analysis effectivity, enabling it to offer extra correct and well timed data-driven insights to its purchasers.
Lumen Applied sciences was among the many first firms to take a position broadly in Copilot, making Copilot for Microsoft 365 accessible final August. Since then, the corporate has expanded its use of Microsoft Copilot throughout its group to empower its individuals by simplifying workflows and provoking a forward-thinking mindset. At the moment, Copilot for Gross sales is saving its 3,000-plus sellers a median of 4 hours every week, equating to $50 million yearly. Sellers can now spend extra time with prospects, enhance their work-life stability and basically change the way in which they work.
As an built-in danger evaluation agency working globally, Moody’s Company has harnessed the facility of AI via Azure OpenAI Service, Microsoft Material and Microsoft Groups to considerably improve productiveness and insights. By our co-innovation efforts, we constructed an inside software — Moody’s Copilot — that allows staff to rapidly synthesize huge quantities of analysis and information, and 94% of customers reported elevated productiveness. Moreover, the launch of Moody’s Analysis Assistant permits prospects to generate new insights from intensive credit score analysis, information and analytics, doubtlessly saving customers over 25% of their time on typical monetary analyst duties.
OCBC financial institution is empowering its world workforce with generative AI-powered options to spice up productiveness and improve buyer engagement. Constructed upon Azure OpenAI, the financial institution developed a digital assistant to be used inside a safe and managed Microsoft Groups setting to assist staff of their day by day work throughout customer support, analysis, product administration and advertising and marketing roles. Since utilizing the software, staff have diminished time spent on duties similar to writing, analysis, translation and ideation by roughly 50%, with 72% of staff members reporting important enhancements of their day-to-day productiveness and extra time to deal with prospects.
As one of many largest mixed pure fuel and electrical firms within the U.S., Pacific Gasoline & Electrical Firm (PG&E) had an bold objective to reshape its enterprise processes by automating low-value duties and rededicating staff to deal with high-value work. By implementing Microsoft Energy Platform options, its Digital Creators and citizen builders created new enterprise options, saving practically 527,000 hours and producing roughly $75 million in financial savings yearly. Utilizing Microsoft Copilot Studio, the corporate additionally constructed a digital assistant that fulfills 25% to 40% of assist desk calls for, considerably optimizing agent workloads and offering sizeable labor financial savings and service-level enhancements — saving groups 840 hours and the corporate greater than $1.1 million per 12 months.
As a number one insurance coverage and reinsurance firm in Peru — and one of many largest in Latin America — Pacífico Seguros partnered with TC1 Labs and leveraged Microsoft AI, Microsoft 365 and Azure AI options to reshape enterprise processes, enhance information administration and improve buyer interactions. Pacífico Seguros reported a 40% enhance in operational effectivity and a 30% discount in response occasions to buyer inquiries. It additionally carried out Microsoft Copilot for Safety with a Zero Belief strategy, drastically boosting responses to cyber threats and delivering ongoing safety of important programs and information. This AI Transformation has improved service high quality and enhanced safety throughout its enterprise.
Paysafe, a pacesetter in specialised funds, helps 260 cost varieties in additional than 40 currencies and permits seamless transactions for companies and shoppers worldwide. By leveraging Copilot for Microsoft 365 the corporate has reworked its operations to make sure safe and environment friendly processing throughout completely different cost strategies. Paysafe makes use of Copilot to handle the challenges of a various and multilingual world workforce, utilizing it to translate every thing into varied languages — doc insurance policies, customary working procedures and conferences — to avoid wasting each money and time. In comparison with making ready documentation from scratch or looking for info manually, Paysafe’s IT staff saves between 10% and 50% of their time with Copilot.
Fintech firm Saphyre creates real-time consumer account reconciliation and administration options for institutional events concerned in monetary buying and selling. The corporate is utilizing Microsoft Azure to offer clever, cloud-based options that automate and streamline complicated monetary buying and selling workflows and modernize time-consuming processes effectively and securely. Utilizing Azure AI, Saphyre constructed an answer that helped purchasers cut back handbook paperwork by 75%. It is usually sharing information extra securely utilizing Microsoft safety merchandise so purchasers could be able to commerce three to 5 occasions quicker in comparison with handbook onboarding. This leads to elevated income alternatives for purchasers by finishing trades extra rapidly and at higher costs.
Softchoice has partnered with Microsoft to assist firms drive efficiencies, reinvent buyer engagement and handle cybersecurity threats. By implementing Copilot for Microsoft 365, Softchoice has achieved important productiveness positive aspects, lowering time spent summarizing technical conferences by 97%, creating inside coaching modules by 70% and growing customer-facing technical content material by 62% to 67%. With Microsoft Copilot for Safety constructed into day by day dashboards, the corporate’s analysts are saving 20% to 30% of their time summarizing pertinent info wanted to execute duties. Analysts can extra rapidly decide if failed sign-ins are routine or unintentional, saving 20-Half-hour every morning and liberating up time to deal with people who require extra in-depth evaluation. Safety incidents can now be audited quicker, lowering the time and sources wanted to manually evaluate by 50% and enhancing effectivity by 30% to 40%.
TomTom, a worldwide chief in mapping and navigation expertise, confronted the problem of a fragmented growth course of with an excessive amount of time spent navigating a number of instruments. By centralizing on the GitHub platform and integrating GitHub Copilot into its growth processes, TomTom has streamlined workflows to ship merchandise to prospects extra rapidly than ever. Moreover, 85% of builders report feeling extra productive and 70% really feel they will deal with extra satisfying work by lowering cognitive workloads and enhancing collaboration amongst growth groups.
Australia’s Torrens College set a objective to rework its digital studying setting to ship a superior on-line pupil expertise. It developed MyLearn — a contemporary on-line platform constructed with Azure OpenAI Service — to offer a constant and handy studying setting for college kids anytime, wherever. By leveraging generative AI, the college has standardized and improved course curriculums, saving a formidable 20,000 hours and $2.4 million Australian {dollars} in time and sources. This AI-driven strategy not solely streamlined its digital studying setting but in addition set the stage for future financial savings and agile curriculum updates, making a extra partaking and environment friendly academic expertise for college kids.
Unilever, a worldwide chief in shopper merchandise throughout over 190 nations, is working with Microsoft to revolutionize scientific discovery and positively affect the three.4 billion individuals it serves day by day. With Copilot and the superior simulation capabilities of Azure Quantum Parts, Unilever can question scientific info utilizing pure language, performing hundreds of computational simulations within the time it could take to run tens of laboratory experiments. This technological leap, mixed with its huge repository of proprietary information and a century of experience in private and family care, permits Unilever’s scientists to steer the business in growing the following era of eco-friendly family and private merchandise via sustainable product growth.
As a number one supplier of office advantages and companies, Unum Group got down to enrich the worker expertise by modernizing the handbook and time-consuming technique of retrieving coverage info for inquiries from its consumer assist heart. With Azure OpenAI Service, the corporate developed an utility that searches 1.3 terabytes of information with 95% accuracy, chopping response occasions to 4 to 5 seconds and considerably enhancing effectivity and buyer satisfaction. The AI-generated outcomes handle 75% of contract-related questions, liberating up worker time for customized options and interactions with purchasers. Staff belief the software and really feel it has improved their jobs, and now greater than 90% of assist heart staff are utilizing it.
Visma develops and assessments software program for over 1.8 million prospects throughout Europe and Latin America via its 188 particular person firms. Dealing with excessive inflation and tight labor markets, it turned to Microsoft AI applied sciences similar to Azure OpenAI Service, Semantic Kernel and Azure AI Search to securely increase effectivity and buyer satisfaction throughout its firms — every with their very own prospects and area. Visma builders are utilizing GitHub Copilot to streamline growth processes, automate workflows and improve collaboration. Because of this, it has reported as much as 50% discount in growth occasions. GitHub Copilot has additionally helped Visma builders unleash their creativity and bend the curve on innovation; the corporate has seen a marked enhance in innovation since adopting the answer, even amongst those that have been engaged on the identical code for 30 years.
Our mission has by no means been clearer: to empower each particular person and each group on the planet to attain extra. We stay dedicated to democratizing intelligence and unlocking AI alternatives business by business within the 12 months forward by bringing Copilot to life on each system and throughout each function. We’re targeted on our co-innovation efforts to establish AI design patterns that can allow our prospects and companions to construct out their AI innovation environments. We’re dedicated to serving to you fortify your cybersecurity basis by prioritizing safety above all else — securing our merchandise by design, by default and inside our personal operations as a part of our Safe Future Initiative. As we proceed main in AI Transformation, we stay rooted within the reality we’re at our greatest after we serve others, and I sit up for what we are going to accomplish collectively within the 12 months forward as your trusted cloud and AI accomplice.